Payment will be taken on the 20th

Our terms and conditions are in place to ensure that both your (the customer) and us (the business) know what to expect from our website and the products/subscriptions you may be purchasing. By continuing to use our website and purchasing any of the products we offer you agree to the terms and conditions as stated below.

Here’s a quick summary:

What we agree to do:

  • Offer you a range of products which you can purchase from us that will be delivered to you as long as you are over 18 years old and live in the UK
  • Ensure that the product/s that you order arrive in a timely manner and the product is up to the standards expected
  • Respond to customer enquiries in a reasonable time

 What you agree to do:

  • To only purchase items that contain alcohol if you are 18 years or only
  • not purchase items containing alcohol if you are under 18 or on behalf of someone under 18.
  • Pay in full the price requested via your chosen payment method (debit/credit card/stripe)
  • Get in touch with us if you have any issues (team@ilovegin.com)

Payments & Delivery

Payment

We accept all major credit and debit cards via Stripe (a card payment processor), goods will only be dispatched once full payment has been received.

We take your security seriously and to ensure this all payments are securely taken by Stripe, a payment processor who handle and store payment information, we don’t handle or store any of your card details.

All prices and payments are in GBP (£ pound sterling) and include VAT.

Delivery

We can deliver to anywhere in the UK and delivery of products will be approximately 5-7 days after billing.

We take every measure to ensure that items arrive with you safely, however in the unlikely events that an item breaks we cannot be held responsible for any injuries or harm caused. If you do receive an item that is damaged please refer to our refund policy below.

Our delivery partners are instructed to ensure that any items delivered that contain alcohol are delivered to persons aged 18 or older, if they are unsure they may request ID and a signature. For the avoidance of doubt, once we deliver the order to the shipping address as specified in the order the goods become the recipients responsibility. Until the delivery has been made/accepted, the goods are owned by us. On receipt of your goods please check the items carefully and notify us immediately of any items that are incorrect or incomplete at team@ilovegin.com

Sales & Refunds

Sales

In the unlikely case that we have run out of parts of our product we may contact you and offer a refund or an alternative of similar value.

The price of goods will be shown on product pages and in the checkout page of our website, this will clearly state the total price, delivery and any recurring charges that will take place. We aim to make sure that all prices are accurate at the time you place any order with us however in the very unlikely event that there is a issue or error we are not bound to sell the items before we deliver them, we will then contact you and offer a refund or reconfirm at the correct price.

Alcohol is a restricted product and UK law states that it can only be sold to those age 18 years old or over. Any orders placed are confirming that you are at least 18 years old or that you’re buying for someone who is 18 or older.

If you have any issues or questions relating to this please get in touch with us at team@ilovegin.com

Refunds

Unwanted goods that have been correctly supplied will only be accepted for return at our discretion. Before returning any items you must contact us so we can authorise this. If we do accept your return it is your responsibility to ensure the goods are returned to us in an as sold state i.e unopened and in a re-saleable condition. We will be unable to refund any carriage costs for unwanted items.

If you want to return any orders you must do so within 5 days of receipt of the delivery.

If you wish to cancel your subscription/order then you must do immediately, if your order has not yet been dispatched we will be able to cancel and refund you, however if your order has been dispatched then we reserve the right to not offer a refund unless the items arrived damaged.

Your statutory rights relating to faulty or misdescribed goods are unaffected by anything in these Terms & Conditions.

Limitation of Liability

You agree that our entire liability, and your exclusive remedy, with respect to any services(s) provided under this Agreement and any breach of this Agreement is solely limited to the amount you paid for such service(s).

We shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or inability to use any of our products or services or for the cost of procurement of substitute products or services.

We cannot take responsibility for orders placed using your personal details without your knowledge. If you believe an order has been placed in error please see above for our order cancellation process.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time.

Customers should also be aware of the following inherent risks and warnings:

  • Alcohol should be consumed in moderation, and never in conjunction with operating a motor vehicle or machinery.
  • Women should not drink alcoholic beverages during pregnancy because of the risk of birth defects.
  • Alcohol consumption may cause health problems, please drink responsibly and see Drink Aware for more details.

Some products sold by us may cause staining if spilt, so please take care when unpackaged or opening any of our products.

All products we sell including liquid ingredients are sold in bottles than have been sterilised and prepared in a food safe, clean environment in accordance to guidance given us by Trading Standards and Environmental Health departments of the local council in which we operate. Once you have accepted the delivery we can’t accept any liability for any use of our products including but not limited to mixing with other ingredients, or personal consumption.

Copyright & Trademarks

All images, photographs or written material used on this website may not be reproduced, copied, stored or used in any way whatsoever without our prior written agreement and permission.  You may download and temporarily store pages in order to view them, for your own personal non commercial use.

We respect other people’s copyright and intellectual property rights (IP). Although we sometimes refer to them on the website and on the labels of products we make and distribute, we don’t claim copyright or any IP or assert any rights of ownership or any other intellectual property rights over any brands or trademarks owned by others.

In order to provide a truthful description of the products we sell, we do include names of the type of spirit or ingredient (Whisky, Rum etc.) as well as a geographical descriptor of its source, which may be similar to a brand name or trademark, but not in an attempt to reference the brand name or trademark which we do not own.

If you own the copyright or trademark for any product sold or advertised on our site and wish for us to change or remove reference to it, please contact team@ilovegin.com

Your statutory rights are not affected by any of the above.

Modification of this agreement

We reserves the right to revise the terms and conditions of this Agreement and modify it at any time. Any such revision will be binding and effective immediately upon publishing the revised Agreement on our web site. Your continued use of our site constitutes agreement to any revision of the Terms & Conditions of this Agreement.

Data protection & privacy

Data Protection

By providing your details to us on our web site, you consent to us maintaining, recording, holding and using the information you give at the time of registration or purchase, to provide and improve our service to you and inform you of promotions.

All data is collected lawfully and maintained in accordance with the Data Protection Act 1998.

Privacy

Our Privacy & Cookie Policy is maintained separately.

General

Contacting us

You may contact us at any time via e-mail: team@ilovegin.com

We operate from: 2 Westcroft Court, King Street, London, W6 0RY

The relevant laws of the United Kingdom apply to these Terms & Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction.

None of the above affect your statutory rights.