Frequently Asked Questions

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Last order dates for christmas delivery

Please place orders by midday on Tuesday 19th for delivery by Christmas.

Note: Our packages are sent by Royal Mail 2nd Class service & do not fit through the letter box. For orders after this date we cannot guarantee delivery before January.

What is ilovegin.com?

We’re a happy bunch of gin lovers who run a Gin & Tonic club to help you discover your perfect G&T! Members get a new G&T box delivered every month containing two craft gins and two unique tonics or mixers for you to try at home. We send out miniatures so you can try lots of new gins without having to buy full sized bottles, and we feature new tonics and mixers every month, so you’re not just drinking the same old tonics again and again. Members can also take advantage of exclusive discounts on full-sized bottles of gin and extra tonics from our online shop, and enter member-only competitions to win gin! You’ll also love our blog, where we share the best gin recipes, news, and fun gin related stuff.

 

Am I tied into any contract/minimum number of months?

Not at all, you can cancel and restart your membership at any time.

Gift memberships bought up front for 3, 6 or 12 months can’t be refunded but the value (£14 per month) can be used to buy other items in our shop instead of the monthly membership.

 

How often do you send boxes?

Once a month. We charge members on the 15th and send your G&T box at the end of each month.
Your monthly delivery is included in the £14/month membership price.

 

Will I get a box straight away?

Yes! As soon as you sign up, we send out a delivery of one of our previous boxes (or the one our members received that month), and then you are charged again on the 15th of the month for your next box. Bear in mind, if you sign up close to the 15th you might get 2 deliveres one after the other. If you’d prefer to get just the one, just let us know.

 

When do i get charged?

For the ILoveGin club membership, recurring monthly payments are on the 15th of each month, and we ship boxes at the end of each month. If you’re buying individual boxes, bottles, or gifts, we charge you immediately at checkout, and aim to deliver in line with the information on each product’s page.

 

What kind of gins & tonics do you send?

We love working with all kinds of brands, from the smaller gins you may never have heard of to those you have but may not have tried yet. We also make it possible for you to try new tonics and mixers to make sure you find your perfect G&T. See our past boxes here.

 

How much & what do i get?

The price is £14/month and this includes the monthly G&T box, members-only discounts on full-sized bottles of gin and extra tonics, access to exclusive discounts and event invites, and much more.

The G&T box itself contains 2 x gins (50ml each) and 2 x tonics/mixers (usually 200ml each) and also includes postage and packaging. This works out at £3.50 per new G&T you get to try, plus you can start collecting all the bottles. Each box will also include a booklet with information about the drinks and our recommendations on how best to enjoy them.

We aim for each box to include 2 different gins, sometimes from the same gin distillery, and two different tonics/mixers, usually from the same mixer company. Sometimes a company will only have 1 gin or 1 tonic, and we may include 2 of the same bottle in your monthly box. If we do include 2 of the same gin, we’ll have 2 different mixers. If we have 2 of the same mixer, we’ll have 2 different gins. This ensures you always have a variety of G&Ts to try, and don’t forget that a different garnish can make all the difference!

 

CAN I GIVE A MEMBERSHIP AS A GIFT?

Yes! Check out our gifts page for some options.

You can enter a different delivery address at checkout to send anything directly to a gift recipient. We also have gift wrapping and gift message options on many products.

If you want to give the gift of a monthly membership, you can have the first box delivered to yourself to give the gift in person. If you buy a 3, 6 or 12 month membership (paid up front), we send only 1 box to the delivery address, but this includes a voucher for the recipient to redeem their future boxes online and set up their own delivery details. This means they also have their own account on the website to take advantage of other membership perks such as discounts on bottles of gin, member-only competitions etc.

Buying last minute? We also have a postal gift voucher, and digital gift voucher that can be sent via email immediately.

 

Here are a few examples of our past boxes

Past Boxes

What happens if i want to pause, skip a month or cancel?

You’re welcome to pause, skip a month or cancel your subscription at any time, in order to do so, visit your account page, or just get in touch. Please note if you choose to pause, skip or cancel the current month and the box has already been dispatched we may require the item back in order to refund that months payment.

 

Where do you ship?  Do you ship internationally?

Due to the nature of our product we can only currently deliver within the UK.

 

Can I get a refund?

If you wish to get a refund for an order, please get in touch. We will need the box returned in its original packaging, if the refund is not due to damage/loss. We do not guarantee refunds for any orders regardless of the reason it is requested. All refunds are at our discretion. Any opened bottles can not be returned.

 

Can I send you a photo of my awesome g&t?

We’d love that and we might feature it on one of our social accounts, the best photos might even win freebies!

Here are our social media accounts: Facebook , Instagram, Twitter & Pinterest

 

My order has arrived but is damaged, what do i do?

In the unlikely event that your box arrives and an item is broken please get in touch and we will aim to get a replacement out to you.

 

We’re a gin/tonic company and want to get involved

We’d love to hear from you! Please get in touch with us on the contact us page.

 

I have a question that is not answered here

If any of these don’t answer your questions then please get in touch with us via the contact page.

 

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